retail news

Quote of the day: Kate Phelan



Kate Phelan by Paul Wetherell

“I do think we are starting to feel ecom fatigue. We are leaning more towards the desire to have an experience and take time and pleasure in the discovery of new and exciting brands. We live our lives very differently today. We look at our feeds constantly, bombarded by imagery and products to buy. So maybe we need to be more aware as to what people actually do with their time and put the personality of the store at the forefront of the experience.”
Kate Phelan on reviving Harvey Nichols* in her new role as creative director, FT (more…)



Positive fashion: M&S to offer a major Deliveroo-style repair service



M&S repair service

Really good to see all these high street and fashion brands embracing the repair economy. M&S is the latest to team up with Sojo on offering a Deliveroo-style clothing repair service to customers – M&S Fixed by Sojo*. From August, Marks & Spencer customers can book a repair service through a dedicated online hub, allowing access to a range of repair services including zip replacements and invisible knitwear mending (from £5, with repaired items returned to customers within 7-10 days). (more…)



Coming soon: a Lauren Manoogian store



Lauren Manoogian pre-spring 24

Spring is almost here but it’s still cold AF and I’m not quite ready to give up the four-ply. Good news for NYC readers; Lauren Manoogian (above) is getting ready to open her first store in Broome Street, where you can envelope yourself in her signature alpaca sweaters, robe-y cardigans and humungous scarves. Closer to home, we Brits can get them from Harrods*, Selfridges*, Net-a-Porter* and Couverture*. (more…)



Quote of the day: anonymous ex-Tiffany salesperson



Linda Evangelista by Peter Lindbergh for U.S Vogue, 1989

“If you were scheduled on the main floor, you’re going to get a ton of people who were just looking. On the second floor, which was the silver jewelry, you had a lot more people who were actually buying because it was the entry-level price point. Honestly, anytime someone came in and you heard a British accent, you knew they were going to the silver floor.” (more…)